Return, Refund, Replacement and Cancellation Policy

1. No Returns or Exchanges
For hygiene reasons, we don’t accept returns or exchanges. However, we offer replacements in the following cases:

●     Damaged/Defective/Expired Products: If your order arrives damaged, has manufacturing defects, or is expired.

●     Missing/Wrong Items: If you receive the wrong product or your order is incomplete.
    

_______________________________________________________________________________________________
2. Replacement Process:

Write to our team: Email our Customer Support at hello@zorbcare.com within 48 hours of receiving your order. Include your order ID, request details, and the required evidence.

Note:-

In case of replacement for damaged/missing/defective/wrong products, customers need to contact us within 48 hours. 
Before applying for replacement (of damaged/missing/defective/wrong products) you must showcase an unboxing video. 
In addition to the unboxing video, we also request you share with us the following: 
a) Picture of the outer box (front and back) with the carrier label.
b) A small video with the functioning of the damaged item. (if any),
c) Pictures of all products received.

Replacement: Once we receive the product in its original condition, we’ll ship your replacement within 24-48 hours.
_______________________________________________________________________________________________
3. Cancellation Policy

How to Cancel: To cancel your order, please contact us via email at hello@zorbcare.com. If your order has not been packed or shipped, we will process your cancellation immediately. However, you may refuse delivery upon arrival, and once the order is returned to us, we will initiate the refund process.

Refund Timelines: Refunds are processed promptly, with the amount typically reflecting in your account within 2-3 business days, depending on your payment method.

Note : In case of cancellation of COD order the COD fee will be non refundable.

Important Notes:

Marketplace Purchases: If you have purchased a ZorbCare product from a third-party reseller or from a third-party platform, please contact your original point of sale to check if you are entitled to a refund under the third-party’s return policy. Should you need more information, please email us at hello@zorbcare.com

In case of any queries, you are requested to email hello@zorbcare.com with the order details. If you have any complaints regarding returns or refunds, please refer to the ZorbCare Terms and Conditions for more.